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2012 FORD FOCUS TRANSMISSION SLIPPING FREE

“At Ford, we have no higher priority than earning and keeping the trust of our customers and assuring they are safe.

2012 FORD FOCUS TRANSMISSION SLIPPING FREE

The Detroit Free Press reported that Ford issued a l statement to the media rebutting the Free Press investigation. Internal document suggest that the problem is a design flaw of a Getrag transmission. The problem requires technical fixes to the Control Module and Clutch notes one of the reports. Additional updates will be provided by July 19.ĭealers contact said that they believe that Ford will most likely extend the offer.

This direction is applicable only for repair orders created July 12 through July 19.

If a customer calls without a symptom asking questions about the DPS6 media coverage, direct customers to contact the Customer Relationship Center at 1-80 to discuss their concerns.

If a customer calls or arrives at your dealership indicating they have transmission symptoms that need addressed, arrange to diagnose the vehicle and repair as necessary.

There are 4,300 consumer complaints about the DPS6 to the National Highway Traffic Safety.

The cars slip into neutral and sometimes surprisingly bolt forward. Ford also issued instructions to dealers to tell owners the cars were operating normally. The Detroit Free Press found that Ford knowingly sold the models with faulty transmissions.

The models use a dual clutch DPS6 transmission starting in 2011 with the Fiesta and 2012 with the Focus.